FAQ

Is littleheavenshop.com a secure website?

Yes, personal data is collected with due care and adequately protected against any unauthorized access. The Controller entrusts personal data processing to the following entities:

ultimahost.pl Szeliga Spółka Jawna, ul. Dowborczyków 25, 90-019 Łódź,
NIP [Tax Identification Number]: 9671354758, REGON [Statistical Number]: 341287109, entered into the Register of Entrepreneurs of the National Court Register under: KRS 0000423178 to store personal data on a server;

Infakt Biuro Rachunkowe Spółka z ograniczoną odpowiedzialnością, ul. Kącik 4, Kraków 30-549, NIP 6793078430, entered into the Register of Entrepreneurs of the National Court Register under 0000402984 – for the Controller to use the system for issuing invoices documenting the agreement executed via the Website; protection against unauthorized access to them.

What is Your confidentiality policy?

The Controller shall ensure full confidentiality of any and all personal data provided to him/her. Provision of personal data by the User shall be voluntary, but required for the User’s undertaking the operation for which a given form has been designed. The data provided by the User to the Controller in the Order Form, Registration Form and Contact Form shall be processed pursuant to Article 6(1a) and (1b) of GDPR in order to perform the Product sales agreement, issue and send a VAT invoice to the User or any other document confirming execution of a sales agreement and taking the aforementioned Controller’s accounting documentation into account as well as establishing contact with the Controller and handling correspondence pertaining to his/her company and the Products he/she offers.
The User’s personal data will be stored in the Controller’s database for the entire period of the Website functioning, and the issued documents confirming execution of the sales agree will remain in the accounting documentation for the period required by the general provisions of the law. The data provided to the Controller in the Contact Form will be processed by the Controller during the entire time of exchange of correspondence between the Parties.

What currencies can you use to pay in www.littleheavenshop.com?

You may pay in EUR and PLN in our shop.

What are the payment methods?

The Seller will provide the following payment methods to the Buyer:
Payment by bank wire transfer to the Seller’s bank account held by ING Bank Śląski, bank account number: 34 1050 1764 1000 0091 2081 2152;
Payments with credit or debit cards or via the Paypal electronic system or the Przelewy24 online payment system.

When will my order be sent?

The Seller sends the Product to the Buyer within 1 business day from the day of acknowledging the payment for the ordered Product. The moment of crediting the agreement price on the Seller’s bank account shall be considered to be the moment of payment.

What are the delivery options?

We dispatch our products to any place worldwide from Poland, Europe. Shipment to almost all European countries is made in cooperation with DPD Classic; if you, however, choose the option “Standard Shipment”, other carriers may be used for completion of the order. Also, in Poland we provide deliveries to a “Paczkomat” (unmanned parcel collection machine).
Remember that orders out of the European Union may be subject to import customs duties and/or taxes pursuant to the provisions effective in the delivery state for which the Service Provider’s Shop Online may not be held responsible. They will remain in the control of the Customer. We recommend contacting local customs authorities on taxes and customs duties payable prior to placing an order. Should you have any questions, we will be happy to help you. Contact us at: shop@littleheavenshop.com .

How can I return or replace a product?

REPLACEMENT/RESIGNATION

If you wish to replace or would like to resign from the order, please contact us as soon as possible (within 24 hours) by writing to the following address: shop@littleheavenshop.com .

RETURNS

JIf for any reason you wish to return our products, send us a representation on withdrawal from the agreement to the following address: shop@littleheavenshop.com within 14 days of the product delivery, and then:

Return the products within 14 days of the shipment receipt.
Return products unused, not worn, with all tags, cards and in the original and undamaged packaging as the box is considered to be a part of the product.
Return the complete product; if you purchased more than one product, you have to return the complete purchase.
Attach the purchase receipt (confirmation of the order or a received invoice with the order) with a completed representation on withdrawal from the agreement.

In the event of exercising the right to withdraw from the agreement, the Buyer shall pay all the costs related to return of the Product to the Seller, including proper packaging and costs of its transportation.

Please note that we do not offer refunds for discounted sales.

The Service Provider’s Shop Online available at the following address: www.littleheavenshop.com and on its other sub-sites may not accept returns of items that were purchased via an external boutique.

If you received a damaged product, contact us immediately as any and all damage should be reported to us within 48 hours of receipt of the order. Email: shop@littleheavenshop.com

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